Privacy Policy

Effective Date: Immediately

At Inca Voyage, LLC (“Inca Voyage,” “we,” “us,” or “our”), your privacy and trust are important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, communicate with us, or book our travel services.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information necessary to plan and operate your trip and to improve your experience with us. This may include:

  • Contact details: name, email address, phone number, mailing address.
  • Travel information: passport details, travel preferences, dietary needs, emergency contacts.
  • Payment details: billing information, limited payment card data (processed through secure payment providers).
  • Website usage data: IP address, browser type, device information, and pages visited (for analytics and site improvement).
  • Communication history: emails, inquiries, chat messages, and feedback provided to us.

We only collect the information you voluntarily provide or that is automatically collected via cookies/analytics tools when you browse our website.

2. How We Use Your Information

We use the information we collect to:

  • Plan and manage your travel itinerary and bookings.
  • Process payments and issue invoices.
  • Communicate with you about your trip, services, or updates.
  • Comply with legal and regulatory requirements (e.g., for taxes, immigration, or border controls).
  • Improve our website, services, and customer experience.
  • Send you occasional marketing communications (if you have opted in — you may unsubscribe anytime).

We do not sell your personal information to third parties.

3. Sharing Your Information

We only share your information when necessary to provide our services, including:

  • Travel suppliers: hotels, airlines, train operators, guides, activity providers, or local partners needed to deliver your trip.
  • Payment processors & banks: to process secure payments and refunds.
  • Government authorities: if required for visas, border entry, or legal compliance.
  • Service providers: IT support, web hosting, analytics, and email platforms that help us operate safely and efficiently.

All third-party service providers are expected to use your information responsibly and only for the purpose of providing their service.

4. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, or alteration.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the highest standards.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

  • Improve site functionality and performance.
  • Understand how visitors use our website.
  • Personalize content and advertising (if applicable).

You can disable cookies in your browser settings, but some features of the site may not work properly if you do so.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal data (where legally permissible).
  • Withdraw consent to marketing communications.

To exercise any of these rights, contact us at [Insert Contact Email]. We will respond within a reasonable timeframe as required by applicable laws.

7. International Data Transfers

If you are located outside Peru, your information may be transferred and stored in Peru or other countries where our suppliers operate. By using our services, you consent to this transfer, subject to reasonable safeguards.

8. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations (such as tax and accounting requirements).

9. Third-Party Links

Our website may include links to other websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the “Effective Date” updated accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Inca Voyage, LLC
Email: info@incavoyage.com